After this employee hung up on a potential customer, their boss decided to implement new rules. Did these new rules involve common sense? Not at all.
Teenagers have been making prank calls since the dawn of time; it's a right of passage to call up an establishment and ask them if their fridge is running. The OP writes that they got so many prank calls each day while working at a pizza restaurant that they got sick of hearing them. So they started hanging up on people who were asking for "boneless pizza" or asking, "Is this the Krusty Krab?" Unfortunately for the OP, they encountered a serious customer, and treated them like a prankster, which really annoyed that customer. So the OP's boss came up with a foolproof plan: simply treat every phone call as if it's a serious order.
As people in the comments discussed, it's not easy making rules as a boss. You have to know that your employees will break these rules or make mistakes — or in this person's case, take the rules way too literally. I'm sure the boss learned a lesson, but not before the OP got to prove their point.
Speaking of malicious delicious compliance, these deli workers sliced cheese all night long to prove their boss wrong.
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